Aronia berries dried organic Switzerland

The delivery and payment conditions of MYCHEM.CH are described in detail during the ordering process. Special shipping methods requested by our customers are charged at the usual local surcharge.

Ordered items will be delivered as quickly as possible, depending on availability. The delivery time is indicated for the item in question or during the order process.

If an article is not available, we will inform the customer immediately. If the failure to meet a delivery or service deadline is due to force majeure, unforeseeable obstacles or other circumstances beyond our control, the deadline will be extended accordingly. If the impossibility of delivery is due to the inability of the manufacturer or our supplier, both we and the buyer can withdraw from the contract if the agreed delivery date is exceeded by more than 3 weeks.

The various payment methods are described in the General Terms and Conditions

We supply customers in Switzerland and the Principality of Liechtenstein.

The delivery and payment conditions of MYCHEM.CH are described in detail during the ordering process. Special shipping methods requested by our customers are charged at the usual local surcharge.

Ordered items will be delivered as quickly as possible, depending on availability. More precise delivery times are displayed for each item and at the end of the ordering process.

If an article is not available, we will inform the customer immediately. If the failure to meet a delivery or service deadline is due to force majeure, unforeseeable obstacles or other circumstances beyond our control, the deadline will be extended accordingly. If the impossibility of delivery is due to the inability of the manufacturer or our supplier, both we and the buyer can withdraw from the contract if the agreed delivery date is exceeded by more than 3 weeks.

Delivery costs/free delivery

Delivery costs depend on weight and shipping method and are shown separately during the ordering process.

For net goods values ​​of CHF 100.00 or more, shipping is free via "PostPack Priority" or A-Post.

General remarks

There are no delivery costs for personal collection.

Special deliveries upon request.

Packaging costs

The cost of standard factory packaging is included in the price. If special packaging is requested or is necessary for the safe shipping of an item, the corresponding costs will be invoiced.
Delivery area

Delivery area

Our items can only be delivered within Switzerland and Liechtenstein.
For larger quantities, deliveries abroad are subject to separate agreement.

Terms and Conditions GTC

1. Applicability and scope

The following General Terms and Conditions (hereinafter referred to as "GTC") apply to all business relationships between MYCHEM GmbH (hereinafter referred to as "MYCHEM", "us" or "we") and the customers (hereinafter referred to as "customer", "buyer" or "you") for products (hereinafter referred to as "products" or "goods") purchased via our website (hereinafter referred to as "online shop" or "website").

The online shop is operated by:

MYCHEM GmbH
Winterthurerstrasse 71
8006 Zurich
CHE-269.453.016
+41 62 962 80 57
team@mychem.ch

Individual agreements concluded with the customer take precedence over these General Terms and Conditions. Any conflicting conditions of the customer will not be recognized.

MYCHEM reserves the right to change these Terms and Conditions at any time. All changes will become effective upon publication of the new Terms and Conditions on the website. When purchasing a product, the relevant date for the applicability of the valid Terms and Conditions is the date on which the binding order is placed with us.

Please read these terms and conditions carefully before placing a binding order. By placing a binding order for our products, you agree to the following terms and conditions as well as our privacy policy and declare that you are authorized to enter into legally binding contracts and are at least 18 years old.

The customer undertakes in any case to read the relevant safety instructions on the packaging before using articles marked with hazard symbols.

2. Conclusion of a purchase agreement

The presentation of the products in the online shop does not constitute a legally binding offer, but merely a non-binding online catalog or a non-binding invitation to the customer to order the product in the online shop. MYCHEM expressly reserves the right to change the products themselves as well as the contents, such as images, range, prices and descriptions of our products, at any time and without prior notice. Illustrations, pictures, brochures, advertising and other information in connection with our products are for information purposes only and are not binding for MYCHEM.

The customer can place a binding order for the products he has selected via our online shop. The customer can put the products he has selected into the "shopping cart". This does not yet constitute a binding order. An order is only considered binding when the customer clicks on the "order with payment" button on the order page at the end of the order process. Before submitting the order, the customer can change and view the information at any time, identify any input errors and correct them if necessary before the final binding submission of the order.

An order confirmation will be sent to the customer immediately and automatically by email. This confirmation email contains the details of your order and our terms and conditions that you accepted during the ordering process. The confirmation email only serves as information that we have received your order. The automatic order confirmation does not constitute a purchase contract. By submitting the order, you confirm that you have read the terms and conditions and agree to them without reservation. We recommend that you print out the terms and conditions for the purpose of online ordering and your documentation or save them on your computer.

After you have placed a binding order, MYCHEM is free to either accept the order at its own discretion or to reject or change it by sending a corresponding notification by email and without assuming liability to you or third parties. If you cancel the order, we will issue you with a voucher in a separate email for any payment you have already made. Reasons for rejecting an order may include, for example, if a product is no longer available, if we cannot obtain authorization for the customer's payment, or if there is reason to believe that the customer is acting in violation of these Terms and Conditions, individual contracts, fraudulent or other criminal activities, or for another important reason.

When the order is accepted, a binding purchase contract is created with the customer. This acceptance occurs when the ordered products are dispatched.

3. Availability and performance reservation for non-deliverable products

All information regarding the availability, shipping and delivery of a product is preliminary information and approximate. It does not represent binding or guaranteed shipping or delivery dates. Any liability for unavailable products or for delays in shipping or delivery is expressly excluded.

Our products are available as long as our stocks last. If MYCHEM discovers when processing your order that the products you have ordered are not available, we will inform you immediately. In this case, no contract will be concluded for the unavailable products because the ordered products cannot be delivered.

We also reserve the right to limit the number of items that can be purchased by a customer. In such case, we will notify the customer accordingly by email.

4. Prices and shipping costs

Our products and prices correspond to those indicated on the website. All prices are indicated in CHF (Swiss francs) and include the statutory value added tax (VAT) of 8.1%.

MYCHEM reserves the right to change prices at any time. The products will be invoiced based on the prices offered at the time the binding order is placed.

5. Payment terms/credit check

Orders are generally due for payment immediately.

The customer has the option of paying using the payment methods displayed on the website or in the ordering process. These may change from time to time. We also reserve the right not to offer certain payment methods in specific individual cases and to refer to other payment methods used by us (for example, to protect our credit risk, only those that correspond to the respective creditworthiness).

By choosing the payment method, the customer authorizes the payment either by entering credit card details or access data of a payment service provider. The customer authorizes MYCHEM to collect or collect payments in the appropriate way. If chargebacks occur, MYCHEM is entitled to reimbursement of the associated costs and bank processing fees. Furthermore, MYCHEM is not liable for any fees or other amounts that the card issuer or your bank may charge you as a result of processing your payment in accordance with your order.

If you pay by credit card or alternative payment method (Visa; Mastercard; Post Finance; PayPal) , we reserve the right to verify the validity of the card, check the availability parameters for the debit and the address details and request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and that the payment details entered are correct. If the payment is refused, your order will not be processed.

If you prefer to pay in advance, you can transfer the amount to our bank account within 5 days. As soon as we receive your payment, we will release your order. In urgent cases, you can send us the transfer receipt by email.

Please note that your order represents a legally binding purchase and is subject to the Code of Obligations. If we do not receive payment within two weeks of placing your order, we reserve the right to cancel your order without contacting you in order to release the products again.

When paying by invoice the customer receives the invoice with payment slip with the delivery of the goods or by email. Payment on invoice is made via Klarna Bank AB (publ.), acting through its branch in Germany, Klarna Bank AB, German Branch. Payment must be made using the payment slip within the payment period stated on the invoice to the account specified on the invoice of our external partner, Klarna Bank AB (publ.), acting through its branch in Germany, Klarna Bank AB, German Branch [Link to https://www.klarna.com/ch/agb/]. The payment method purchase on invoice is not available for all offers and requires, among other things, a successful credit check by Klarna Bank AB, German Branch. If the customer is permitted to purchase on account for certain offers after checking their creditworthiness, the payment is processed in cooperation with Klarna Bank AB (publ.), acting through its branch in Germany, Klarna Bank AB, German Branch, which takes over the merchant's invoice claim after the purchase contract has been concluded. We remain responsible for general customer enquiries (e.g. regarding goods, delivery times, shipping, returns, complaints, cancellation notices and returns or credit notes) even when purchasing on account via Klarna Bank AB (publ.), acting through its branch in Germany, Klarna Bank AB, German Branch.

If you fail to meet your payment obligation, you will be in default without further notice upon expiry of the payment deadline set for you and will have to pay default interest of 8%. Klarna Bank AB (publ.), acting through its branch in Germany, Klarna Bank AB, German Branch is entitled to charge a reminder fee of up to CHF 30.00 per payment reminder as well as other fees, in particular the costs of any debt collection proceedings. Should it become necessary to initiate debt collection proceedings, we will charge an additional processing fee of at least CHF 150.00.

Furthermore, Klarna Bank AB (publ.), acting through its branch in Germany, Klarna Bank AB, German Branch, may in future refuse to process the payment terms of purchase contracts, including in relation to other merchants. The general terms and conditions [link to https://www.klarna.com/ch/agb/] of Klarna Bank AB (publ.), acting through its branch in Germany, Klarna Bank AB, German Branch, apply .

6. Delivery conditions

MYCHEM's delivery conditions are described in detail during the ordering process.

Delivery is generally made via the delivery service of Swiss Post AG.

There is a minimum order value of CHF 19.00.

The packaging costs are included in the order.

If the products are marked as out of stock when ordering, MYCHEM will endeavour to produce the products as quickly as possible and make them available for sale. MYCHEM will do everything in its power to meet the stated delivery times. However, MYCHEM is not responsible for delivery delays, regardless of their cause. We will inform you immediately of any delivery delays that occur. Once the package has been handed over to the post office, MYCHEM is no longer responsible or liable.

If the service is prevented for more than 3 weeks after the original delivery date, the customer is entitled to cancel his order. Further claims, in particular claims for damages, are excluded.

Return after correct delivery of goods, but incorrect addressing, undeliverability, etc.

If the delivery of the product fails due to the customer's fault (e.g. incorrect name, incorrect delivery address), we will contact the customer. If the customer wants to withdraw from the purchase contract, return after correct delivery of the goods, but incorrect address, undeliverability, etc.

If the customer returns the package for their own reasons or if a package is returned by the post office because the package did not reach the customer (wrong address, customer does not accept the package, etc.): After receipt of the original packaging and undamaged goods, the return calculation is carried out:

Credit of the cost of goods (only undamaged goods)
- Payment provider costs: 5% (Klarna, PayPal etc.)
- Handling costs: 10% of the value of the goods, minimum CHF 15.-
- Postage costs for returning the item to us
- possible repair and disposal costs of the damaged goods

The remaining amount will be refunded as a voucher.

Redelivery of the returned package due to previous incorrect addressing, undeliverability, etc.

Handling costs: 10% of the goods value
+ Return postage costs
+ Postage costs for re-delivery

Payable in advance according to our calculation.

Unauthorized order

There are items in the shop that may only be delivered to businesses (e.g. chemicals group 1). These are clearly declared as such.

People who still order such items will be contacted.

If it turns out that the order was placed without justification, a corresponding voucher will be issued. Expenses and costs for this special treatment can be deducted beforehand.

Under no circumstances will money be returned, especially since we have already had to pay payment costs.

In the case of unauthorized orders: There are items in our online shop that may only be delivered to commercial customers (e.g. chemicals in group 1). These items are clearly declared as such. People who nevertheless order such items will be contacted.

If it turns out that the order was wrongly placed, a voucher will be issued. The effort and costs for this special treatment can be deducted in advance. Under no circumstances will money be refunded, especially since we have already incurred costs for the payment.

7. Retention of title

MYCHEM remains the owner of the products delivered until they have been paid in full.

8. Right of withdrawal and return

There is no right of return or cancellation on the part of the customer.

If the wrong goods are ordered, MYCHEM can grant a voluntary right of withdrawal against a voucher, provided that the ordered goods have not yet been packaged and shipped (order amount minus 5% fees of the payment service provider).

The customer must complain to MYCHEM in writing about incorrect deliveries within 3 working days. MYCHEM will only accept returns if the goods are returned undamaged and in their original packaging. In this case, the customer will be sent the ordered goods free of charge and the return postage for the incorrectly delivered goods will be refunded.

9. Notice of defects/warranty

MYCHEM warrants that the goods correspond to the promised properties and have no defects that impair their value or suitability for the intended use.

After receiving the products, the customer must immediately check them for correctness, completeness and any damage. Errors or damage must be reported to MYCHEM within 3 working days. Defects that could not be discovered during a proper inspection and only appear later must be reported in writing immediately after they are discovered. If you do not check the defect or report it immediately, the goods are deemed to have been approved and you are no longer entitled to assert claims against us.

The statutory warranty provisions against manufacturing defects/material or production defects apply. The warranty period refers to the best-before date of the products. Products that have been damaged through the buyer's own fault are excluded from the warranty.

The customer's warranty claims are limited to replacement delivery or remedy of defects/repair, excluding all other claims, in particular reduction or compensation for indirect and consequential damages. MYCHEM decides at its own discretion whether to provide replacement delivery or repair. If subsequent delivery or repair fails, the customer is entitled to withdraw from the contract in the event of significant defects.

For complaints or service questions, please contact us at the following address with the order number, customer number, a description of the error and other helpful information:

MYCHEM GmbH
Winterthurerstrasse 71, 8006 Zurich
+41 60 962 80 57
team@mychem.ch

The faulty product must be returned to the MYCHEM address above with a copy of the invoice and a detailed description of the defect. The return of a product is at the customer's expense and risk. In order to process a complaint quickly, a return must be notified in advance by email. Please have your return confirmed and keep this confirmation, as if the package is lost, your warranty claim cannot be processed.

10. Liability

If MYCHEM breaches its own obligations under these Terms and Conditions and the contractual relationships based thereon, it is liable for damages caused and proven by it through unlawful intent or gross negligence. Liability for minor and moderate negligence as well as for indirect and consequential damages, whether based on a contract, a tort or for any other reason, is expressly excluded. Indirect damages include, for example, lost profits, financial losses, damage to reputation or loss of data due to temporary impairments or interruptions in the availability of MYCHEM's services. In addition, MYCHEM accepts no contractual or non-contractual liability for damages caused by auxiliary persons who are called upon to provide the service.

The above exclusions and limitations of MYCHEM’s liability do not apply in the event of culpable injury to life, body or health caused directly by MYCHEM or in the case of mandatory statutory provisions, including the provisions of the Product Liability Act.

Subject to the foregoing, the total liability under these Terms and Conditions, regardless of the reason and to the extent permitted by law, is limited to the price of the goods that the customer has ordered from us.

Event beyond our control

If an event occurs that is outside our sphere of influence and control (so-called force majeure), we assume no liability or responsibility for the non-fulfillment or delayed performance of any obligations arising from these General Terms and Conditions and the contractual relationship based on them. An event outside our sphere of influence occurs, for example, in the following cases:

In the event of strikes, blockades or other industrial actions by third parties, invasions, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, or the failure of public or private communications networks or the inability to use rail, shipping, air, motor routes or other means of public or private transport.

If an event outside our control occurs that affects the performance of our obligations under the Contract, we will notify you as soon as possible.

11. Data protection

MYCHEM collects and processes personal data only within the framework of the statutory provisions, in particular in compliance with the applicable data protection laws. Further information on the processing of your personal data, your rights and related questions can be found in our data protection declaration at, which forms an integral part of these terms and conditions.

12. Copyright

The information and content published on the website are protected by copyright and are the property of MYCHEM or the respective rights holder. Reproduction, processing, distribution or any other form of exploitation requires the prior written consent of the respective rights holder. MYCHEM and the respective rights holder expressly reserve all rights in this regard.

13. Severability Clause

If any of the provisions of these Terms and Conditions are or become illegal, invalid or unenforceable for any reason, this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the invalid provision shall be deemed to be replaced by a valid provision that takes the economic purpose of the provision and the will of the parties at the time the contract was concluded as far as possible into account. The same applies to any gaps in these Terms and Conditions.

14. Applicable law and place of jurisdiction

These General Terms and Conditions, the contractual relationships based thereon and any disputes shall be governed exclusively by Swiss substantive law, excluding the conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction for natural persons is the registered office of MYCHEM or the customer's place of residence. For legal persons, the registered office of MYCHEM is the sole place of jurisdiction.

Zurich, October 2023